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Frequently Asked Questions (FAQ)

This section answers the most common questions about the F4E AppSheet system. If you don't find your question here, please contact appsheet-support@food4education.org.

Getting Started​

Q: How do I get access to the F4E AppSheet system?​

A: Contact Appsheet Support through sending a mail to appsheet@food4education.org requesting addition. Remember to share respective role details as the subject.

Q: What devices can I use with the F4E AppSheet system?​

A: The system works on both Android and iOS devices. You can also access it through a web browser on computers, though the mobile app provides the best experience.

Q: Do I need internet connection to use the system?​

A: The system works offline for most functions. Data is synced when you have an internet connection. However, some features like real-time updates and external system integration require internet connectivity.

Q: How often should I sync my data?​

A: Sync your data at least once daily, preferably at the beginning and end of your workday. The system will automatically sync when you have internet connection, but manual sync ensures you have the latest data.

App Usage​

Q: The app is running slowly. What should I do?​

A: Try these steps:

  1. Close and restart the app
  2. Clear the app cache in settings
  3. Check your internet connection
  4. Close other apps to free up memory
  5. Restart your device if the problem persists

Q: I can't see some data that I know should be there. What's wrong?​

A: This could be due to several reasons:

  1. Sync issues: Click on error detail drop down and communicate to your production & planning associate.
  2. Permissions: Check if your role has access to that data
  3. Filters: Look for active filters that might be hiding data
  4. Date range: Ensure you're looking at the correct date range
  5. Data not yet created: The data might not have been entered yet

Q: Can I use the app on multiple devices?​

A: Yes, you can use the app on multiple devices with the same account. Your data will sync across all devices. However, avoid using multiple devices simultaneously to prevent data conflicts.

Meal Planning​

Q: How do I create a meal plan?​

A: Only administrators and P&P can create meal plans.

Q: Why are my consumption calculations incorrect?​

A: Consumption calculations depend on several factors:

  1. School BOM: Ensure your school's BOM type is correctly configured
  2. Projection numbers: Verify your projection numbers are accurate
  3. Ingredient quantities: Check that ingredient quantities in the system are correct
  4. Meal type: Ensure the correct meal type is selected

Q: What's the difference between planned and actual quantities?​

A: Planned quantities are calculated based on projections and recipes. Actual quantities are what was actually used during meal preparation. Tracking both helps with future planning and waste reduction.

Picking Lists​

Q: How are picking lists generated?​

A: Picking lists are automatically generated when a plan becomes active. The system creates picking records for all required ingredients based on consumption calculations.

Q: Can I modify picking lists?​

A: Yes, you can modify picking lists, but changes should be coordinated with kitchen managers and consumption data. The system will recalculate quantities based on consumption updates.

Q: Why are some products missing from my picking list?​

A: Products are only included if:

  1. They're used in the meal recipe
  2. They're available in the product master
  3. They're required based on consumption calculations
  4. The school's BOM type includes them

Q: How do I mark items as picked?​

A: In the Picking section, you can update the actual quantities picked and mark items as completed. This helps track what was actually picked versus what was planned.

Inventory Management​

Q: How do I record stock adjustments?​

A: Go to the Inventory section, select Stock Adjustments, and enter the adjustment details including item, quantity, reason, and any comments. Ensure you have the appropriate permissions to make adjustments.

Q: What's the difference between stock adjustments and stock counts?​

A: Stock adjustments are corrections made to inventory records (e.g., correcting data entry errors). Stock counts are physical counts of actual inventory on hand.

Q: How often should I perform stock counts?​

A: The frequency depends on your kitchen's operations, but typically:

  • High-value items: Weekly or bi-weekly
  • Regular items: Monthly
  • Low-value items: Quarterly

Technical Issues​

Q: The app keeps crashing. What should I do?​

A: Try these steps in order:

  1. Force close the app and restart it
  2. Clear the app cache
  3. Restart your device
  4. Uninstall and reinstall the app
  5. Contact support if the problem persists

Q: I'm getting sync errors. How do I fix them?​

A: Sync errors can be caused by:

  1. Network issues: Check your internet connection
  2. Data conflicts: Try syncing from a different device
  3. App version: Ensure you're using the latest version
  4. Server issues: Wait a few minutes and try again

Q: How do I report a bug or technical issue?​

A: Contact appsheet@food4education.org with:

  • Description of the issue
  • Steps to reproduce it
  • Screenshots if possible
  • Your device information
  • Any error messages

Q: Is my data secure?​

A: Yes, the system uses industry-standard security measures:

  • Data is encrypted in transit and at rest
  • Access is controlled through role-based permissions
  • All actions are logged and auditable
  • Regular security updates are applied

User Roles and Permissions​

Q: Can I change my role?​

A: Role changes must be approved by an administrator. Contact appsheet-support@food4education.org to request a role change.

Q: Why can't I see certain features?​

A: Features are restricted based on your role and permissions. If you believe you should have access to a feature, contact your administrator to verify your permissions. New feature take some time to appear, sync the app often to get new updates.

Q: Who do I contact for support?​

A: Contact appsheet-support@food4education.org for:

  • Technical issues
  • Permission problems
  • Data corrections
  • Training requests
  • General questions

Q: What information should I include when contacting support?​

A: Include:

  • Your name and role
  • Description of the issue
  • Steps you've already tried
  • Screenshots if relevant
  • Your device information
  • Any error messages

Q: How quickly will I get a response?​

A: Response times vary by issue type:

  • Critical issues: Within 30 minutes
  • General support: Within 2 hours
  • Training requests: Within 48 hours
  • Feature requests: Within 2 weeks

Still have questions? Contact appsheet@food4education.org,brian.mwangi@food4education.orgfor personalized assistance, or check the Troubleshooting Guide for more detailed solutions.